Refund Policy

1. Nature of Services

Pear Solutions LLC provides professional consulting, configuration, and implementation services. Because our services involve the direct application of professional time, expertise, and labor, they are not subject to return or exchange in the way that physical or digital products are. This policy governs all requests for refunds across our service plans and project engagements.

2. Monthly Retainer Plans

All monthly retainer fees (Pear Basic, Pear Managed, Pear Partner) are billed in advance and are non-refundable once a billing cycle has begun. This applies regardless of the amount of service consumed during that period. You may cancel at any time and your plan remains active through the end of the period you have paid for. No partial-month refunds or pro-rated credits are issued.

If a billing error occurs on our end — for example, a duplicate charge or an incorrect plan amount — we will issue a full corrective refund within 5 business days of identifying or being notified of the error.

3. Project Deposits

Upfront deposits on project-based engagements are strictly non-refundable. Deposits compensate Pear for time reserved in our schedule, discovery and scoping work performed, and preparatory work completed prior to the start of active delivery. This applies even if you cancel before primary deliverables are complete.

4. Project Final Payments

Final project payments (typically the remaining 50% billed upon delivery) are due upon Pear delivering the agreed scope as defined in the written engagement agreement. If you believe the delivered work materially fails to meet the agreed written scope, you must notify us in writing within 7 calendar days of delivery. We will review the concern and, where valid, correct the work at no additional charge. Disputes based on change-of-mind, evolving preferences, or requirements not included in the original agreed scope are not grounds for withholding payment.

5. Circumstances Where Refunds May Be Issued

Pear will consider refund requests in the following circumstances only:

• Pear is unable to deliver the agreed scope through no fault of the client and no corrective option is available
• A verifiable billing error resulted in an overcharge
• Pear terminates an engagement for reasons unrelated to client breach, leaving agreed deliverables undelivered, in which case a pro-rated refund of fees attributable to undelivered work may be issued
• Documented extenuating circumstances that both parties agree in writing warrant an exception

Refund requests must be submitted in writing to hello@partnerwithpear.com within 14 calendar days of the issue arising. Requests submitted after 14 days will not be considered.

6. What Is Not Grounds for a Refund

The following are not grounds for a refund under any circumstances:

• Dissatisfaction with results when the agreed scope was delivered as specified
• Failure of the client's team to adopt or use the CRM system after delivery
• Business outcomes that differ from the client's expectations when those outcomes were not guaranteed in writing
• Changes in business direction, staffing, or strategy after work has commenced
• Third-party platform changes, outages, pricing increases, or feature deprecations
• Delays caused by the client's failure to provide access, information, or approvals in a timely manner
• Requests made more than 14 calendar days after the issue arose

7. Chargeback and Dispute Policy

Before initiating a chargeback or payment dispute with your bank or credit card provider, you agree to contact Pear directly at hello@partnerwithpear.com and allow 5 business days for us to respond. Chargebacks initiated without prior direct communication, or initiated for amounts and reasons not qualifying under this policy, are considered a breach of these Terms. Pear reserves the right to respond to chargebacks with full documentation of services rendered and to recover any chargeback fees and related costs.

8. How to Request a Refund

Send a written request to hello@partnerwithpear.com with your name, company name, the invoice or transaction in question, a description of the issue, and the resolution you are requesting. Zach will respond personally within 2 business days. Approved refunds are processed through Stripe and typically appear within 5 to 10 business days depending on your bank.

9. Governing Law

This Refund Policy is governed by the laws of the Commonwealth of Virginia. Disputes that cannot be resolved directly are subject to binding arbitration as described in our Terms of Service.

10. Contact

Pear Solutions LLC
Fairfax, Virginia
hello@partnerwithpear.com
737-280-8338