Effective Date: April 28, 2026 | Pear Solutions LLC | Fairfax, Virginia
By accessing this website, submitting an inquiry, booking a call, or engaging Pear Solutions LLC ("Pear," "we," "us") for services, you agree to be bound by these Terms of Service. These Terms apply to all visitors to this website and to all clients who engage our services. If you do not agree to these Terms, do not use this website or engage our services.
These Terms govern your general relationship with Pear. The specific scope, deliverables, timeline, and fees for any engagement are governed by a separate written agreement, proposal, or estimate signed or acknowledged by both parties. In the event of a conflict between these Terms and a signed agreement, the signed agreement controls.
Pear provides CRM consulting, setup, configuration, cleanup, migration, automation, integration, training, audit, reporting, and ongoing management services to businesses. Services are described in the applicable proposal, estimate, or statement of work agreed upon in writing prior to commencement of work. Verbal agreements are not binding. We begin work only after the scope is confirmed in writing and any required initial payment has been received.
Pear reserves the right to decline any engagement at its sole discretion, including but not limited to engagements that present conflicts of interest, fall outside our competency, or involve clients or use cases we determine are not a fit for our services.
Monthly retainer plans are billed in advance on a recurring monthly basis via Stripe. Billing begins on the date of enrollment. Fees are non-refundable once a billing period has commenced. All amounts are in US dollars.
One-time project engagements are billed as specified in the written agreement, typically 50% upfront and 50% upon completion or delivery of final deliverables, unless otherwise stated in writing. Upfront deposits are non-refundable and compensate Pear for time reserved and discovery work performed.
Late payments. Invoices are due upon receipt. Accounts more than 14 calendar days past due may result in a suspension of active work until the balance is resolved. Accounts more than 30 calendar days past due may be referred to collections and may incur a late fee of 1.5% per month on the outstanding balance, or the maximum rate permitted by Virginia law, whichever is less. You are responsible for all costs incurred in collecting unpaid amounts, including reasonable legal fees.
Disputed charges. If you dispute any invoice, you must notify us in writing within 10 business days of receipt. We will work in good faith to resolve disputes promptly. Undisputed portions of an invoice remain due regardless of any dispute on the remaining portion.
Monthly retainer plans may be cancelled at any time with written notice to hello@partnerwithpear.com. Email is sufficient. Cancellation takes effect at the end of the billing period in which notice is received. No pro-rated refunds are issued for unused days within a paid period. There are no early termination fees or minimum commitment periods unless specifically agreed in writing as part of a custom engagement.
For project-based engagements, if you cancel after work has commenced, you are responsible for payment of all fees for work completed through the cancellation date, plus any non-cancellable costs incurred on your behalf. The upfront deposit is non-refundable in all cases.
Pear reserves the right to terminate any engagement immediately upon written notice if a client engages in conduct that is abusive, fraudulent, or illegal, fails to pay amounts due, or materially breaches these Terms or the applicable written agreement and fails to cure such breach within 5 business days of written notice.
You agree to provide timely, accurate access to the CRM systems, accounts, platforms, and information necessary for us to perform the services. This includes but is not limited to: admin-level access to your CRM, access to connected third-party platforms where integration is in scope, timely review and approval of deliverables, and prompt responses to questions that arise during the engagement.
Delays caused by your failure to provide required access, information, or timely approvals may affect delivery timelines and are not Pear's responsibility. If delays caused by client inaction extend beyond 30 calendar days, Pear may treat the engagement as paused and bill for any re-engagement time required to restart the work.
You represent and warrant that you have the right and authority to grant Pear access to all systems and data required for the services, and that doing so does not violate any third-party agreements or applicable law.
All work product, configurations, automations, pipelines, templates, and documentation created by Pear specifically for your engagement become your property upon receipt of full payment for the applicable work. Pear retains ownership of all pre-existing methodologies, frameworks, templates, tools, and know-how used in performing the services.
You grant Pear a limited license to use your name, company name, and a general description of the work performed for portfolio, case study, and marketing purposes, unless you request confidentiality in writing prior to engagement commencement. We will not disclose confidential business details without your express written consent.
Each party agrees to hold the other's Confidential Information in strict confidence and not to disclose it to any third party without prior written consent, except as required to perform the services or as required by law. "Confidential Information" means any non-public business information, including but not limited to customer records, financial data, CRM configurations, business processes, pricing, and strategy. This obligation survives termination of the engagement indefinitely.
Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is independently developed without reference to the Confidential Information; or (d) is required to be disclosed by law, court order, or government authority, provided the disclosing party is given prompt prior written notice where legally permissible.
CRM consulting services involve professional expertise applied to complex, variable business environments. Pear makes no guarantee of specific business outcomes, revenue increases, conversion rate improvements, or other performance results. We commit to performing the agreed services with reasonable professional skill and care. The effectiveness of a CRM system depends significantly on factors outside our control, including how consistently your team adopts and uses the system after delivery, changes to your business model, third-party platform behavior, and market conditions.
Many of our services involve configuration of third-party CRM platforms including GoHighLevel, HubSpot, ServiceTitan, Jobber, JobNimbus, Salesforce, Pipedrive, and others. Pear is not responsible for the availability, performance, pricing changes, feature changes, or terms of service changes of any third-party platform. Any fees charged by third-party platforms (including CRM subscription costs) are separate from Pear's fees and are your responsibility. If a third-party platform changes its functionality in a way that affects our deliverables, we will work with you in good faith to adapt, but additional fees may apply for material re-work.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PEAR'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO PEAR IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
IN NO EVENT SHALL PEAR BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITY, OR BUSINESS INTERRUPTION, EVEN IF PEAR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. In such jurisdictions, Pear's liability is limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless Pear Solutions LLC, its members, officers, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected to: (a) your breach of these Terms or any applicable written agreement; (b) your violation of any applicable law or third-party right; (c) your use of any deliverable in a manner not contemplated by the scope of the engagement; or (d) any claim that information or access you provided to Pear violated the rights of any third party or any applicable law.
THIS WEBSITE AND ALL CONTENT ON IT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. PEAR DOES NOT WARRANT THAT THIS WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
Pear performs services as an independent contractor. Nothing in these Terms or in any engagement with Pear creates an employment relationship, partnership, joint venture, or agency relationship between you and Pear or any of its personnel. Pear retains sole discretion over the manner and means by which the services are performed, subject to the agreed deliverables and timelines.
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-law provisions. Any dispute arising out of or relating to these Terms or the services that cannot be resolved through good-faith negotiation shall be submitted to binding arbitration in Fairfax County, Virginia, administered under the commercial arbitration rules of the American Arbitration Association. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief from a court of competent jurisdiction without waiving the right to arbitration.
These Terms, together with any applicable written engagement agreement, proposal, or statement of work, constitute the entire agreement between you and Pear with respect to the subject matter herein and supersede all prior discussions, representations, and agreements. If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force and effect. Pear's failure to enforce any provision of these Terms is not a waiver of its right to do so in the future.
Pear Solutions LLC
Fairfax, Virginia
hello@partnerwithpear.com
737-280-8338